Service Catalog

Categories (8)

Accounts and Access

Add/Update//Disable user access, PW resets, and MFA resets
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Billing (HML's)

HML voids, Trouble finalizing a HML, and other billing related questions
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Member Complaint/Issue

Used to report member complaint/issue to HHUNY Compliance
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Netsmart Chart Adjustment/Correction

Note void, Chart/Segment status correction, CIN change, and Name update
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Netsmart/Training Questions

Training questions, including how to use Netsmart, sent specifically to the HHUNY Training Team
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Referrals

Forms to submit a community or self referral
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General Questions

General questions regarding any HHUNY based services that are not already listed as a category
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System Functionality

Used to report when a system is not functioning as intended, typically resulting in an error message.
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