Popular Services
Report functionality issues in regards to the Netsmart CareManager platform
Request to void a finalized billing questionnaire (HML)
Add new user request form for all users in the HHUNY Adult Health Home
Reset password for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)
Any question(s) that does not fall under one of the services already listed not chart based
Request to re-activate a HHUNY-Okta account and/or a Netsmart-Okta account due to 60 days of inactivity.
**If the user's account was previously deactivated/terminated by request of the CMA, you must complete an Add New User Form instead.
Request that a member's status be changed from one status to another
Update a user permissions and access in Netsmart CareManager and/or ShareFile
Submit a request to restore missing data (e.g. notes, HMLs, other assessments) into a chart.
Reset MFA (including Okta verify) for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)
Report functionality issues related to the Tableau Dashboard
Used to report any member complaint/issue to HHUNY Compliance
Form for voiding any assessment other than HMLs (e.g. Crisis Plans, Eligibility Assessments).
*This form should NOT be used to request HML voids!
Request a new Netsmart report or report issue on existing Netsmart report
This form can be used to request a client name change request.
Request access to HHUNY resources outside of New York State for a CMA user
A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes
Request a change in name and/or email address for a user account
Training questions on how to use Netsmart system
Report functionality issues related to the HHUNY Portal website
A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes