Popular Services

Request to void a finalized billing questionnaire (HML)

Report functionality issues in regards to the Netsmart CareManager platform

Request to void a note in a member's chart.

Deactivate access for user

Any question(s) that does not fall under one of the services already listed not chart based

Add new user request form for all users in the HHUNY Health Home

Form for voiding any assessment other than HMLs.
*This form should NOT be used to request HML voids!

Reset password for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)

Request a member's status be changed from one status to another

Update a user permissions and access in Netsmart CareManager and/or ShareFile

Submit a request to restore missing data (e.g. notes, HMLs, other assessments) into a chart.

Used to report any member complaint/issue to HHUNY Compliance

Request to re-activate a HHUNY-Okta account and/or a Netsmart-Okta account due to 60 days of inactivity.
**If the user's account was previously deactivated/terminated by request of the CMA, you must complete an Add New User Form instead.

Reset MFA (including Okta verify) for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)

Please use this form if your member requires a CIN Change.

BSD and BSU questions/issues

Report functionality issues in regards to RHIO/Netsmart Alerts

Questions about training and the LMS

Report functionality issues related to ShareFile

A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes

This form can be used to request a client name change request.

Request a change in name and/or email address for a user account

Report functionality issues related to the HHUNY Help Desk

Report functionality issues related to the Tableau Dashboard

A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes