Popular Services
Request to void a finalized billing questionnaire (HML)
Report functionality issues in regards to the Netsmart CareManager platform
Add new user request form for all users in the HHUNY Adult Health Home
Reset password for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)
Request to re-activate a HHUNY-Okta account and/or a Netsmart-Okta account due to 60 days of inactivity.
**If the user's account was previously deactivated/terminated by request of the CMA, you must complete an Add New User Form instead.
Any question(s) that does not fall under one of the services already listed not chart based
Reset MFA (including Okta verify) for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)
Update a user permissions and access in Netsmart CareManager and/or ShareFile
Request that a member's status be changed from one status to another
Request a new Netsmart report or report issue on existing Netsmart report
Form for voiding any assessment other than HMLs (e.g. Crisis Plans, Eligibility Assessments).
*This form should NOT be used to request HML voids!
Used to report any member complaint/issue to HHUNY Compliance
This form can be used to request a client name change request.
A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes
Report functionality issues related to the Tableau Dashboard
Submit a request to restore missing data (e.g. notes, HMLs, other assessments) into a chart.
A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes
Please use this form if your member requires a CIN Change.
Report functionality issues related to the HHUNY Help Desk
Report functionality issues related to ShareFile
Request a change in name and/or email address for a user account