Popular Services
Request to void a finalized billing questionnaire (HML)
Report functionality issues in regards to the Netsmart CareManager platform
Any question(s) that does not fall under one of the services already listed not chart based
Reset password for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)
Add new user request form for all users in the HHUNY Adult Health Home
Reset MFA (including Okta verify) for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)
Request that a member's status be changed from one status to another
Update a user permissions and access in Netsmart CareManager and/or ShareFile
Request to re-activate a HHUNY-Okta account and/or a Netsmart-Okta account due to 60 days of inactivity.
**If the user's account was previously deactivated/terminated by request of the CMA, you must complete an Add New User Form instead.
Form for voiding any assessment other than HMLs (e.g. Crisis Plans, Eligibility Assessments).
*This form should NOT be used to request HML voids!
Used to report any member complaint/issue to HHUNY Compliance
Submit a request to restore missing data (e.g. notes, HMLs, other assessments) into a chart.
This form can be used to request a client name change request.
Report functionality issues related to the Tableau Dashboard
Please use this form if your member requires a CIN Change.
Request a change in name and/or email address for a user account
Report functionality issues related to the HHUNY Portal website
Report functionality issues in regards to RHIO/Netsmart Alerts
A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes
Miscellaneous questions regarding training