Popular Services
Request to void a finalized billing questionnaire (HML)
Any question(s) that does not fall under one of the services already listed not chart based
Report functionality issues in regards to the Netsmart CareManager platform
Reset password for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)
Request a member's status be changed from one status to another
Form for voiding any assessment other than HMLs.
*This form should NOT be used to request HML voids!
Reset MFA (including Okta verify) for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)
Update a user permissions and access in Netsmart CareManager and/or ShareFile
Request to re-activate a HHUNY-Okta account and/or a Netsmart-Okta account due to 60 days of inactivity.
**If the user's account was previously deactivated/terminated by request of the CMA, you must complete an Add New User Form instead.
Report functionality issues related to the Tableau Dashboard
Submit a request to restore missing data (e.g. notes, HMLs, other assessments) into a chart.
A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes
Please use this form if your member requires a CIN Change.
Miscellaneous questions regarding training
A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes
Used to report any member complaint/issue to HHUNY Compliance
Request a change in name and/or email address for a user account
Request to create a new Netsmart report or to notify HHUNY of an issue with an existing Netsmart report.
This form can be used to request a client name change request.