Popular Services
Request to void a finalized billing questionnaire (HML)
Report functionality issues in regards to the Netsmart CareManager platform
Any question(s) that does not fall under one of the services already listed not chart based
Request a member's status be changed from one status to another
Form for voiding any assessment other than HMLs.
*This form should NOT be used to request HML voids!
Reset password for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)
Update a user permissions and access in Netsmart CareManager and/or ShareFile
Reset MFA (including Okta verify) for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)
Submit a request to restore missing data (e.g. notes, HMLs, other assessments) into a chart.
Request to re-activate a HHUNY-Okta account and/or a Netsmart-Okta account due to 60 days of inactivity.
**If the user's account was previously deactivated/terminated by request of the CMA, you must complete an Add New User Form instead.
Please use this form if your member requires a CIN Change.
This form can be used to request a client name change request.
Request to create a new Netsmart report or to notify HHUNY of an issue with an existing Netsmart report.
Miscellaneous questions regarding training
Used to report any member complaint/issue to HHUNY Compliance
Report functionality issues related to the Tableau Dashboard
Request access to HHUNY resources outside of New York State for a CMA user
Report functionality issues related to the HHUNY Portal website
Request a change in name and/or email address for a user account
Training questions on how to use Netsmart system