Popular Services
Request to void a finalized billing questionnaire (HML)
Any question(s) that does not fall under one of the services already listed not chart based
Reset password for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)
Report functionality issues in regards to the Netsmart CareManager platform
Request a member's status be changed from one status to another
Form for voiding any assessment other than HMLs.
*This form should NOT be used to request HML voids!
Update a user permissions and access in Netsmart CareManager and/or ShareFile
Reset MFA (including Okta verify) for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)
Report functionality issues related to the Tableau Dashboard
Submit a request to restore missing data (e.g. notes, HMLs, other assessments) into a chart.
Request to re-activate a HHUNY-Okta account and/or a Netsmart-Okta account due to 60 days of inactivity.
**If the user's account was previously deactivated/terminated by request of the CMA, you must complete an Add New User Form instead.
This form can be used to request a client name change request.
Used to report any member complaint/issue to HHUNY Compliance
A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes
Please use this form if your member requires a CIN Change.
Request a change in name and/or email address for a user account
A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes
Miscellaneous questions regarding training