Popular Services

Request to void a finalized billing questionnaire (HML)


Report functionality issues in regards to the Netsmart CareManager platform


Add new user request form for all users in the HHUNY Adult Health Home


Members chart needs note or documentation voided.


Reset password for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)


Deactivate access for user


Any question(s) that does not fall under one of the services already listed not chart based


Request to re-activate a HHUNY-Okta account and/or a Netsmart-Okta account due to 60 days of inactivity.
**If the user's account was previously deactivated/terminated by request of the CMA, you must complete an Add New User Form instead.


Reset MFA (including Okta verify) for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)


Update a user permissions and access in Netsmart CareManager and/or ShareFile


Request that a member's status be changed from one status to another


Request a new Netsmart report or report issue on existing Netsmart report


Form for voiding any assessment other than HMLs (e.g. Crisis Plans, Eligibility Assessments).
*This form should NOT be used to request HML voids!


Used to report any member complaint/issue to HHUNY Compliance


This form can be used to request a client name change request.


A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes


A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes


Submit a request to restore missing data (e.g. notes, HMLs, other assessments) into a chart.


Please use this form if your member requires a CIN Change.


Report functionality issues related to the Tableau Dashboard


Questions about HHUNY policies.


Request a change in name and/or email address for a user account


Report functionality issues related to ShareFile


Report functionality issues in regards to RHIO/Netsmart Alerts