Popular Services

Request to void a finalized billing questionnaire (HML)


Members chart needs note or documentation voided.


Add new user request form for all users in the HHUNY Adult Health Home


Report functionality issues in regards to the Netsmart CareManager platform


Deactivate access for user


Reset MFA (including Okta verify) for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)


Reset password for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)


Any question(s) that does not fall under one of the services already listed not chart based


Update a user permissions and access in Netsmart CareManager and/or ShareFile


Request that a member's status be changed from one status to another


Form for voiding any assessment other than HMLs (e.g. Crisis Plans, Eligibility Assessments).
*This form should NOT be used to request HML voids!


Request to re-activate a HHUNY-Okta account and/or a Netsmart-Okta account due to 60 days of inactivity.
**If the user's account was previously deactivated/terminated by request of the CMA, you must complete an Add New User Form instead.


Used to report any member complaint/issue to HHUNY Compliance


Request a new Netsmart report or report issue on existing Netsmart report


Submit a request to restore missing data (e.g. notes, HMLs, other assessments) into a chart.


Report functionality issues related to the Tableau Dashboard


This form can be used to request a client name change request.


Please use this form if your member requires a CIN Change.


Training questions on how to use Netsmart system


Report functionality issues in regards to RHIO/Netsmart Alerts


A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes


Questions about training and the LMS


Miscellaneous questions regarding training


Request a change in name and/or email address for a user account