Popular Services

Report functionality issues in regards to the Netsmart CareManager platform

Request to void a finalized billing questionnaire (HML)

Members chart needs note or documentation voided.

Add new user request form for all users in the HHUNY Adult Health Home

Any question(s) that does not fall under one of the services already listed not chart based

Reset password for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)

Deactivate access for user

Request that a member's status be changed from one status to another

Update a user permissions and access in Netsmart CareManager and/or ShareFile

Request to re-activate a HHUNY-Okta account and/or a Netsmart-Okta account due to 60 days of inactivity.
**If the user's account was previously deactivated/terminated by request of the CMA, you must complete an Add New User Form instead.

Unable to complete an HML for a member

Reset MFA (including Okta verify) for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)

Used to report any member complaint/issue to HHUNY Compliance

A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes

BSD and BSU questions/issues

Form for voiding any assessment other than HMLs (e.g. Crisis Plans, Eligibility Assessments).
*This form should NOT be used to request HML voids!

This form can be used to request a client name change request.

Questions about training and the LMS

Training questions on how to use Netsmart system

Submit a request to restore missing data (e.g. notes, HMLs, other assessments) into a chart.

Miscellaneous questions regarding training

Report functionality issues related to the Tableau Dashboard

Please use this form if your member requires a CIN Change.

Report functionality issues in regards to RHIO/Netsmart Alerts

Report functionality issues related to the HHUNY Portal website