Popular Services

Report functionality issues in regards to the Netsmart CareManager platform

Request to void a finalized billing questionnaire (HML)

Members chart needs note or documentation voided.

Add new user request form for all users in the HHUNY Adult Health Home

Any question(s) that does not fall under one of the services already listed not chart based

Deactivate access for user

Update a user permissions and access in Netsmart CareManager and/or ShareFile

Reset password for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)

Request to re-activate a HHUNY-Okta account and/or a Netsmart-Okta account due to 60 days of inactivity.
**If the user's account was previously deactivated/terminated by request of the CMA, you must complete an Add New User Form instead.

Submit a request to restore missing data (e.g. notes, HMLs, other assessments) into a chart.

Request that a member's status be changed from one status to another

Form for voiding any assessment other than HMLs (e.g. Crisis Plans, Eligibility Assessments).
*This form should NOT be used to request HML voids!

BSD and BSU questions/issues

Used to report any member complaint/issue to HHUNY Compliance

Reset MFA (including Okta verify) for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)

Report functionality issues related to the Tableau Dashboard

Unable to complete an HML for a member

Please use this form if your member requires a CIN Change.

A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes

This form can be used to request a client name change request.

Training questions on how to use Netsmart system

Request a change in name and/or email address for a user account

Request access to HHUNY resources outside of New York State for a CMA user

Report functionality issues related to the HHUNY Help Desk

Report functionality issues related to the HHUNY Portal website