Popular Services

Report functionality issues in regards to the Netsmart CareManager platform


Request to void a finalized billing questionnaire (HML)


Add new user request form for all users in the HHUNY Adult Health Home


Deactivate access for user


Members chart needs note or documentation voided.


Reset password for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)


Any question(s) that does not fall under one of the services already listed not chart based


Request to re-activate a HHUNY-Okta account and/or a Netsmart-Okta account due to 60 days of inactivity.
**If the user's account was previously deactivated/terminated by request of the CMA, you must complete an Add New User Form instead.


Request that a member's status be changed from one status to another


Update a user permissions and access in Netsmart CareManager and/or ShareFile


Submit a request to restore missing data (e.g. notes, HMLs, other assessments) into a chart.


Reset MFA (including Okta verify) for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)


Report functionality issues related to the Tableau Dashboard


Used to report any member complaint/issue to HHUNY Compliance


Form for voiding any assessment other than HMLs (e.g. Crisis Plans, Eligibility Assessments).
*This form should NOT be used to request HML voids!


Request a new Netsmart report or report issue on existing Netsmart report


This form can be used to request a client name change request.


Request access to HHUNY resources outside of New York State for a CMA user


A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes


Questions about training and the LMS


Request a change in name and/or email address for a user account


Training questions on how to use Netsmart system


Report functionality issues related to the HHUNY Portal website


A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes