Popular Services

Request to void a finalized billing questionnaire (HML)

Report functionality issues in regards to the Netsmart CareManager platform

Members chart needs note or documentation voided.

Any question(s) that does not fall under one of the services already listed not chart based

Add new user request form for all users in the HHUNY Adult Health Home

Request that a member's status be changed from one status to another

Reset password for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)

Report functionality issues related to the Tableau Dashboard

Reset MFA (including Okta verify) for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)

Deactivate access for user

Update a user permissions and access in Netsmart CareManager and/or ShareFile

Form for voiding any assessment other than HMLs (e.g. Crisis Plans, Eligibility Assessments).
*This form should NOT be used to request HML voids!

Submit a request to restore missing data (e.g. notes, HMLs, other assessments) into a chart.

Request to re-activate a HHUNY-Okta account and/or a Netsmart-Okta account due to 60 days of inactivity.
**If the user's account was previously deactivated/terminated by request of the CMA, you must complete an Add New User Form instead.

BSD and BSU questions/issues

This form can be used to request a client name change request.

A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes

Unable to complete an HML for a member

Used to report any member complaint/issue to HHUNY Compliance

Request a new Netsmart report or report issue on existing Netsmart report

Please use this form if your member requires a CIN Change.

Questions about training and the LMS

Training questions on how to use Netsmart system

Questions about HHUNY policies.

Request a change in name and/or email address for a user account