Popular Services
Request to void a finalized billing questionnaire (HML or CBQ)
Members chart needs note or documentation voided.
Add new user request form for all users in the ADULT Health Home
Any question(s) that does not fall under one of the services already listed not chart based
Report functionality issues in regards to the Netsmart CareManager platform
Reset password for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)
Update a user permissions and access in Netsmart CareManager and/or ShareFile
Request to re-activate a HHUNY-Okta account and/or a Netsmart-Okta account due to 60 days of inactivity.
**If the user's account was previously disabled/terminated by request of the CMA, you must complete an Add New User Form instead.
Request that a member's status be changed from one status to another
Reset MFA (including Okta verify) for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)
Form for voiding any assessment other than HMLs or CBQs (e.g. Crisis Plans, Eligibility Assessments).
*This form should NOT be used to request HML or CBQ voids!
Submit a request to restore missing data (e.g. notes, HMLs/CBQs, other assessments) into a chart.
Used to report any member complaint/issue to HHUNY Compliance
Report functionality issues related to the Tableau Dashboard
A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes
Please use this form if your member requires a CIN Change.
Training questions on how to use Netsmart system
Request a change in name and/or email address for a user account
Miscellaneous questions regarding training
Request access to HHUNY resources outside of New York State for a CMA user
A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes
This form can be used to request a client name change request.