Popular Services

Request to void a finalized billing questionnaire (HML)

Report functionality issues in regards to the Netsmart CareManager platform

Request to void a note in a member's chart.

Add new user request form for all users in the HHUNY Health Home

Any question(s) that does not fall under one of the services already listed not chart based

Deactivate access for user

Reset password for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)

Form for voiding any assessment other than HMLs.
*This form should NOT be used to request HML voids!

Request a member's status be changed from one status to another

Update a user permissions and access in Netsmart CareManager and/or ShareFile

Reset MFA (including Okta verify) for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)

Request to re-activate a HHUNY-Okta account and/or a Netsmart-Okta account due to 60 days of inactivity.
**If the user's account was previously deactivated/terminated by request of the CMA, you must complete an Add New User Form instead.

Used to report any member complaint/issue to HHUNY Compliance

Unable to complete an HML for a member

Miscellaneous questions regarding training

Submit a request to restore missing data (e.g. notes, HMLs, other assessments) into a chart.

Please use this form if your member requires a CIN Change.

Request to create a new Netsmart report or to notify HHUNY of an issue with an existing Netsmart report.

Request access to HHUNY resources outside of New York State for a CMA user

Questions about training and the LMS

BSD and BSU questions/issues

A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes

Report functionality issues related to the HHUNY Portal website

Report functionality issues in regards to RHIO/Netsmart Alerts

Report functionality issues related to the HHUNY Help Desk