My Recently Visited Services
Request to void a finalized billing questionnaire (HML or CBQ)
Request that a member's status be changed from one status to another
Report functionality issues in regards to the Netsmart CareManager platform
Please use this form if your member requires a CIN Change.
Any question(s) that does not fall under one of the services already listed not chart based
Submit a request to restore missing data (e.g. notes, HMLs/CBQs, other assessments) into a chart.
Add new user request form for all users in the ADULT Health Home
Members chart needs note or documentation voided.
A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes
Reset password for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)
Request a change in name and/or email address for a user account
A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes
Report functionality issues related to the Tableau Dashboard
Reset MFA (including Okta verify) for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)
Report functionality issues related to the HHUNY Help Desk
Request to re-activate a HHUNY-Okta account and/or a Netsmart-Okta account due to 60 days of inactivity.
**If the user's account was previously disabled/terminated by request of the CMA, you must complete an Add New User Form instead.
Report functionality issues in regards to RHIO/Netsmart Alerts
Update a user permissions and access in Netsmart CareManager and/or ShareFile
Training questions on how to use Netsmart system
This form can be used to request a client name change request.
Form for voiding any assessment other than HMLs or CBQs (e.g. Crisis Plans, Eligibility Assessments).
*This form should NOT be used to request HML or CBQ voids!
Used to report any member complaint/issue to HHUNY Compliance