My Recently Visited Services

Questions about HHUNY policies.

Request a new Netsmart report or report issue on existing Netsmart report

Any question(s) that does not fall under one of the services already listed not chart based

A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes

Form for voiding any assessment other than HMLs (e.g. Crisis Plans, Eligibility Assessments).
*This form should NOT be used to request HML voids!

Report functionality issues in regards to the Netsmart CareManager platform

Miscellaneous questions regarding training

Update a user permissions and access in Netsmart CareManager and/or ShareFile

A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes

Members chart needs note or documentation voided.

Request to void a finalized billing questionnaire (HML)

Add new user request form for all users in the HHUNY Adult Health Home

Deactivate access for user

Reset MFA (including Okta verify) for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)

Report functionality issues related to the HHUNY Help Desk

Request to re-activate a HHUNY-Okta account and/or a Netsmart-Okta account due to 60 days of inactivity.
**If the user's account was previously deactivated/terminated by request of the CMA, you must complete an Add New User Form instead.

Report functionality issues related to ShareFile

Request a change in name and/or email address for a user account

Report functionality issues related to the HHUNY Portal website

Report functionality issues related to the Tableau Dashboard

Reset password for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)

Report functionality issues in regards to RHIO/Netsmart Alerts

Please use this form if your member requires a CIN Change.

Questions about training and the LMS

Used to report any member complaint/issue to HHUNY Compliance