My Recently Visited Services

Unable to complete an HML for a member

Questions about training and the LMS

A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes

A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes

Report functionality issues in regards to the Netsmart CareManager platform

Any question(s) that does not fall under one of the services already listed not chart based

Request a new Netsmart report or report issue on existing Netsmart report

Add new user request form for all users in the HHUNY Health Home

Members chart needs note or documentation voided.

Reset MFA (including Okta verify) for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)

Update a user permissions and access in Netsmart CareManager and/or ShareFile

Request to void a finalized billing questionnaire (HML)

Reset password for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)

This form can be used to request a client name change request.

Request a change in name and/or email address for a user account

Report functionality issues related to the HHUNY Help Desk

Miscellaneous questions regarding training

Request that a member's status be changed from one status to another

Deactivate access for user

Used to report any member complaint/issue to HHUNY Compliance

Report functionality issues in regards to RHIO/Netsmart Alerts

Form for voiding any assessment other than HMLs (e.g. Crisis Plans, Eligibility Assessments).
*This form should NOT be used to request HML voids!

Report functionality issues related to the Tableau Dashboard

Training questions on how to use Netsmart system

Submit a request to restore missing data (e.g. notes, HMLs, other assessments) into a chart.