My Recently Visited Services

Reset MFA (including Okta verify) for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)

Request that a member's status be changed from one status to another

Request a change in name and/or email address for a user account

Report functionality issues related to the HHUNY Help Desk

Submit a request to restore missing data (e.g. notes, HMLs, other assessments) into a chart.

Add new user request form for all users in the HHUNY Adult Health Home

Unable to complete an HML for a member

A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes

Used to report any member complaint/issue to HHUNY Compliance

Deactivate access for user

Report functionality issues related to the HHUNY Portal website

Miscellaneous questions regarding training

This form can be used to request a client name change request.

A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes

Any question(s) that does not fall under one of the services already listed not chart based

Reset password for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)

Report functionality issues in regards to RHIO/Netsmart Alerts

Form for voiding any assessment other than HMLs (e.g. Crisis Plans, Eligibility Assessments).
*This form should NOT be used to request HML voids!

Members chart needs note or documentation voided.

Report functionality issues related to ShareFile

Questions about HHUNY policies.

Request a new Netsmart report or report issue on existing Netsmart report

Report functionality issues in regards to the Netsmart CareManager platform

BSD and BSU questions/issues

Questions about training and the LMS