My Recently Visited Services
A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes
Request to void a finalized billing questionnaire (HML)
Submit a request to restore missing data (e.g. notes, HMLs, other assessments) into a chart.
Request access to HHUNY resources outside of New York State for a CMA user
Request to re-activate a HHUNY-Okta account and/or a Netsmart-Okta account due to 60 days of inactivity.
**If the user's account was previously deactivated/terminated by request of the CMA, you must complete an Add New User Form instead.
Update a user permissions and access in Netsmart CareManager and/or ShareFile
Report functionality issues related to the Tableau Dashboard
Report functionality issues related to ShareFile
Report functionality issues in regards to RHIO/Netsmart Alerts
Report functionality issues related to the HHUNY Portal website
Report functionality issues related to the HHUNY Help Desk
Request a member's status be changed from one status to another
Reset password for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)
Training questions on how to use Netsmart system
Request to create a new Netsmart report or to notify HHUNY of an issue with an existing Netsmart report.
Miscellaneous questions regarding training
Reset MFA (including Okta verify) for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)
Used to report any member complaint/issue to HHUNY Compliance
This form can be used to request a client name change request.
Please use this form if your member requires a CIN Change.