My Recently Visited Services

Update a user permissions and access in Netsmart CareManager and/or ShareFile

This form can be used to request a client name change request.

Add new user request form for all users in the HHUNY Health Home

Report functionality issues in regards to the Netsmart CareManager platform

Reset password for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)

Any question(s) that does not fall under one of the services already listed not chart based

Request to void a note in a member's chart.

Request to void a finalized billing questionnaire (HML)

A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes

A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes

Request access to HHUNY resources outside of New York State for a CMA user

Report functionality issues related to ShareFile

Report functionality issues related to the HHUNY Portal website

Submit a request to restore missing data (e.g. notes, HMLs, other assessments) into a chart.

Request to create a new Netsmart report or to notify HHUNY of an issue with an existing Netsmart report.

Please use this form if your member requires a CIN Change.

Reset MFA (including Okta verify) for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)

Request a member's status be changed from one status to another

Used to report any member complaint/issue to HHUNY Compliance

Form for voiding any assessment other than HMLs.
*This form should NOT be used to request HML voids!

Report functionality issues related to the HHUNY Help Desk

Deactivate access for user

Unable to complete an HML for a member

BSD and BSU questions/issues

Report functionality issues related to the Tableau Dashboard