My Recently Visited Services

Miscellaneous questions regarding training

A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes

A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes

Any question(s) that does not fall under one of the services already listed not chart based

Request to void a finalized billing questionnaire (HML)

Request to void a note in a member's chart.

Deactivate access for user

Report functionality issues related to the Tableau Dashboard

Reset password for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)

Report functionality issues in regards to the Netsmart CareManager platform

Update a user permissions and access in Netsmart CareManager and/or ShareFile

Request to create a new Netsmart report or to notify HHUNY of an issue with an existing Netsmart report.

Questions about training and the LMS

Request a change in name and/or email address for a user account

Questions about HHUNY policies.

BSD and BSU questions/issues

Report functionality issues related to the HHUNY Help Desk

Report functionality issues related to ShareFile

Used to report any member complaint/issue to HHUNY Compliance

Training questions on how to use Netsmart system

Report functionality issues related to the HHUNY Portal website

Submit a request to restore missing data (e.g. notes, HMLs, other assessments) into a chart.

Unable to complete an HML for a member

This form can be used to request a client name change request.

Request access to HHUNY resources outside of New York State for a CMA user