My Recently Visited Services
Reset MFA (including Okta verify) for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)
Request that a member's status be changed from one status to another
Request a change in name and/or email address for a user account
Report functionality issues related to the HHUNY Help Desk
Submit a request to restore missing data (e.g. notes, HMLs, other assessments) into a chart.
Add new user request form for all users in the HHUNY Adult Health Home
A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes
Used to report any member complaint/issue to HHUNY Compliance
Report functionality issues related to the HHUNY Portal website
Miscellaneous questions regarding training
This form can be used to request a client name change request.
A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes
Any question(s) that does not fall under one of the services already listed not chart based
Reset password for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)
Report functionality issues in regards to RHIO/Netsmart Alerts
Form for voiding any assessment other than HMLs (e.g. Crisis Plans, Eligibility Assessments).
*This form should NOT be used to request HML voids!
Report functionality issues related to ShareFile
Request a new Netsmart report or report issue on existing Netsmart report
Report functionality issues in regards to the Netsmart CareManager platform