My Recently Visited Services
Reset password for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)
Any question(s) that does not fall under one of the services already listed not chart based
Request to void a finalized billing questionnaire (HML)
A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes
A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes
Request access to HHUNY resources outside of New York State for a CMA user
Report functionality issues related to ShareFile
Report functionality issues related to the HHUNY Portal website
Submit a request to restore missing data (e.g. notes, HMLs, other assessments) into a chart.
Request to create a new Netsmart report or to notify HHUNY of an issue with an existing Netsmart report.
Update a user permissions and access in Netsmart CareManager and/or ShareFile
Please use this form if your member requires a CIN Change.
Reset MFA (including Okta verify) for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)
Request a member's status be changed from one status to another
Used to report any member complaint/issue to HHUNY Compliance
Form for voiding any assessment other than HMLs.
*This form should NOT be used to request HML voids!
Report functionality issues related to the HHUNY Help Desk
This form can be used to request a client name change request.
Report functionality issues related to the Tableau Dashboard
Request to re-activate a HHUNY-Okta account and/or a Netsmart-Okta account due to 60 days of inactivity.
**If the user's account was previously deactivated/terminated by request of the CMA, you must complete an Add New User Form instead.