My Recently Visited Services

Report functionality issues in regards to the Netsmart CareManager platform

Members chart needs note or documentation voided.

A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes

A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes

Add new user request form for all users in the HHUNY Adult Health Home

Request to void a finalized billing questionnaire (HML)

Reset password for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)

Deactivate access for user

BSD and BSU questions/issues

Update a user permissions and access in Netsmart CareManager and/or ShareFile

Training questions on how to use Netsmart system

Request a new Netsmart report or report issue on existing Netsmart report

Report functionality issues related to the HHUNY Portal website

Questions about training and the LMS

Report functionality issues related to ShareFile

Form for voiding any assessment other than HMLs (e.g. Crisis Plans, Eligibility Assessments).
*This form should NOT be used to request HML voids!

Reset MFA (including Okta verify) for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)

Unable to complete an HML for a member

Report functionality issues in regards to RHIO/Netsmart Alerts

Request access to HHUNY resources outside of New York State for a CMA user

Any question(s) that does not fall under one of the services already listed not chart based

Miscellaneous questions regarding training

Request that a member's status be changed from one status to another

Request a change in name and/or email address for a user account

Used to report any member complaint/issue to HHUNY Compliance