My Recently Visited Services

Reset password for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)

Report functionality issues in regards to the Netsmart CareManager platform

Request to void a finalized billing questionnaire (HML)

Any question(s) that does not fall under one of the services already listed not chart based

A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes

Request to void a note in a member's chart.

Used to report any member complaint/issue to HHUNY Compliance

Request a change in name and/or email address for a user account

Unable to complete an HML for a member

Request access to HHUNY resources outside of New York State for a CMA user

Add new user request form for all users in the HHUNY Health Home

A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes

BSD and BSU questions/issues

Report functionality issues related to the HHUNY Help Desk

Questions about training and the LMS

Questions about HHUNY policies.

Training questions on how to use Netsmart system

Miscellaneous questions regarding training

Request to create a new Netsmart report or to notify HHUNY of an issue with an existing Netsmart report.

Request a member's status be changed from one status to another

Form for voiding any assessment other than HMLs.
*This form should NOT be used to request HML voids!

Report functionality issues in regards to RHIO/Netsmart Alerts

This form can be used to request a client name change request.

Update a user permissions and access in Netsmart CareManager and/or ShareFile

Submit a request to restore missing data (e.g. notes, HMLs, other assessments) into a chart.