My Recently Visited Services

Report functionality issues in regards to the Netsmart CareManager platform

Report functionality issues related to the HHUNY Help Desk

Report functionality issues related to the Tableau Dashboard

Questions about training and the LMS

Update a user permissions and access in Netsmart CareManager and/or ShareFile

Questions about HHUNY policies.

BSD and BSU questions/issues

Report functionality issues related to ShareFile

Request a change in name and/or email address for a user account

Report functionality issues related to the HHUNY Portal website

Any question(s) that does not fall under one of the services already listed not chart based

Request to void a finalized billing questionnaire (HML)

Members chart needs note or documentation voided.

Disable access for user

Add new user request form for all users in the HHUNY Adult Health Home

Miscellaneous questions regarding training

A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes

Submit a request to restore missing data (e.g. notes, HMLs, other assessments) into a chart.

Request to re-activate a HHUNY-Okta account and/or a Netsmart-Okta account due to 60 days of inactivity.
**If the user's account was previously disabled/terminated by request of the CMA, you must complete an Add New User Form instead.

Training questions on how to use Netsmart system

Reset password for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)

Please use this form if your member requires a CIN Change.

A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes

Report functionality issues in regards to RHIO/Netsmart Alerts

This form can be used to request a client name change request.