My Recently Visited Services

Request to void a finalized billing questionnaire (HML)

Reset MFA (including Okta verify) for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)

Reset password for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)

Request that a member's status be changed from one status to another

Report functionality issues in regards to the Netsmart CareManager platform

Submit a request to restore missing data (e.g. notes, HMLs, other assessments) into a chart.

A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes

A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes

Update a user permissions and access in Netsmart CareManager and/or ShareFile

Used to report any member complaint/issue to HHUNY Compliance

Questions about training and the LMS

Request access to HHUNY resources outside of New York State for a CMA user

Questions about HHUNY policies.

Disable access for user

Unable to complete an HML for a member

Any question(s) that does not fall under one of the services already listed not chart based

BSD and BSU questions/issues

Members chart needs note or documentation voided.

Request to re-activate a HHUNY-Okta account and/or a Netsmart-Okta account due to 60 days of inactivity.
**If the user's account was previously disabled/terminated by request of the CMA, you must complete an Add New User Form instead.

Form for voiding any assessment other than HMLs (e.g. Crisis Plans, Eligibility Assessments).
*This form should NOT be used to request HML voids!

Report functionality issues in regards to RHIO/Netsmart Alerts

Please use this form if your member requires a CIN Change.

Request a change in name and/or email address for a user account

Report functionality issues related to the Tableau Dashboard

This form can be used to request a client name change request.