My Recently Visited Services

Request a member's status be changed from one status to another

Submit a request to restore missing data (e.g. notes, HMLs, other assessments) into a chart.

A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes

This form can be used to request a client name change request.

A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes

Request to void a finalized billing questionnaire (HML)

Form for voiding any assessment other than HMLs.
*This form should NOT be used to request HML voids!

Add new user request form for all users in the HHUNY Health Home

Questions about training and the LMS

Request to void a note in a member's chart.

Deactivate access for user

Any question(s) that does not fall under one of the services already listed not chart based

Request a change in name and/or email address for a user account

Reset password for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)

Report functionality issues in regards to the Netsmart CareManager platform

Report functionality issues related to ShareFile

Training questions on how to use Netsmart system

Request to create a new Netsmart report or to notify HHUNY of an issue with an existing Netsmart report.

Used to report any member complaint/issue to HHUNY Compliance

Unable to complete an HML for a member

Update a user permissions and access in Netsmart CareManager and/or ShareFile

Report functionality issues related to the HHUNY Help Desk

Please use this form if your member requires a CIN Change.

Reset MFA (including Okta verify) for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)

Miscellaneous questions regarding training