My Recently Visited Services
Report functionality issues in regards to the Netsmart CareManager platform
A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes
Submit a request to restore missing data (e.g. notes, HMLs, other assessments) into a chart.
Training questions on how to use Netsmart system
Miscellaneous questions regarding training
Report functionality issues in regards to RHIO/Netsmart Alerts
This form can be used to request a client name change request.
Request access to HHUNY resources outside of New York State for a CMA user
Reset MFA (including Okta verify) for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)
Used to report any member complaint/issue to HHUNY Compliance
Report functionality issues related to ShareFile
Please use this form if your member requires a CIN Change.
Report functionality issues related to the HHUNY Help Desk
Update a user permissions and access in Netsmart CareManager and/or ShareFile
Report functionality issues related to the HHUNY Portal website
Reset password for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)
Report functionality issues related to the Tableau Dashboard
Request to void a finalized billing questionnaire (HML)
Request a change in name and/or email address for a user account
Request that a member's status be changed from one status to another
Any question(s) that does not fall under one of the services already listed not chart based