My Recently Visited Services

Report functionality issues in regards to the Netsmart CareManager platform


A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes


Submit a request to restore missing data (e.g. notes, HMLs, other assessments) into a chart.


Training questions on how to use Netsmart system


Miscellaneous questions regarding training


Report functionality issues in regards to RHIO/Netsmart Alerts


This form can be used to request a client name change request.


Request access to HHUNY resources outside of New York State for a CMA user


Reset MFA (including Okta verify) for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)


Used to report any member complaint/issue to HHUNY Compliance


Report functionality issues related to ShareFile


Please use this form if your member requires a CIN Change.


Report functionality issues related to the HHUNY Help Desk


Unable to complete an HML for a member


Update a user permissions and access in Netsmart CareManager and/or ShareFile


Report functionality issues related to the HHUNY Portal website


Reset password for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)


Questions about training and the LMS


Questions about HHUNY policies.


Report functionality issues related to the Tableau Dashboard


Request to void a finalized billing questionnaire (HML)


Request a change in name and/or email address for a user account


Request that a member's status be changed from one status to another


Any question(s) that does not fall under one of the services already listed not chart based