My Recently Visited Services

Reset MFA (including Okta verify) for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)


Request that a member's status be changed from one status to another


Request a change in name and/or email address for a user account


Report functionality issues related to the HHUNY Help Desk


Submit a request to restore missing data (e.g. notes, HMLs, other assessments) into a chart.


Add new user request form for all users in the HHUNY Adult Health Home


Unable to complete an HML for a member


A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes


Used to report any member complaint/issue to HHUNY Compliance


Deactivate access for user


Report functionality issues related to the HHUNY Portal website


Miscellaneous questions regarding training


This form can be used to request a client name change request.


A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes


Any question(s) that does not fall under one of the services already listed not chart based


Reset password for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)


Report functionality issues in regards to RHIO/Netsmart Alerts


Form for voiding any assessment other than HMLs (e.g. Crisis Plans, Eligibility Assessments).
*This form should NOT be used to request HML voids!


Members chart needs note or documentation voided.


Report functionality issues related to ShareFile


Questions about HHUNY policies.


Request a new Netsmart report or report issue on existing Netsmart report


Report functionality issues in regards to the Netsmart CareManager platform


Questions about training and the LMS