My Recently Visited Services

A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes

A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes

Update a user permissions and access in Netsmart CareManager and/or ShareFile

Questions about HHUNY policies.

Questions about training and the LMS

Request a change in name and/or email address for a user account

Report functionality issues in regards to the Netsmart CareManager platform

Add new user request form for all users in the HHUNY Health Home

Submit a request to restore missing data (e.g. notes, HMLs, other assessments) into a chart.

Please use this form if your member requires a CIN Change.

Request to void a finalized billing questionnaire (HML)

Report functionality issues related to the HHUNY Help Desk

Reset MFA (including Okta verify) for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)

Report functionality issues related to the HHUNY Portal website

Deactivate access for user

Request to void a note in a member's chart.

Request to re-activate a HHUNY-Okta account and/or a Netsmart-Okta account due to 60 days of inactivity.
**If the user's account was previously deactivated/terminated by request of the CMA, you must complete an Add New User Form instead.

Request a member's status be changed from one status to another

Reset password for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)

Miscellaneous questions regarding training

Report functionality issues in regards to RHIO/Netsmart Alerts

Request access to HHUNY resources outside of New York State for a CMA user

This form can be used to request a client name change request.

Used to report any member complaint/issue to HHUNY Compliance

Report functionality issues related to ShareFile