My Recently Visited Services

A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes

Request to void a finalized billing questionnaire (HML)

Request to void a note in a member's chart.

A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes

Submit a request to restore missing data (e.g. notes, HMLs, other assessments) into a chart.

Request a change in name and/or email address for a user account

Add new user request form for all users in the HHUNY Health Home

This form can be used to request a client name change request.

Reset password for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)

Any question(s) that does not fall under one of the services already listed not chart based

Request access to HHUNY resources outside of New York State for a CMA user

Report functionality issues in regards to the Netsmart CareManager platform

Report functionality issues related to the HHUNY Portal website

Unable to complete an HML for a member

Update a user permissions and access in Netsmart CareManager and/or ShareFile

Used to report any member complaint/issue to HHUNY Compliance

Please use this form if your member requires a CIN Change.

Questions about training and the LMS

Form for voiding any assessment other than HMLs.
*This form should NOT be used to request HML voids!

Miscellaneous questions regarding training

Report functionality issues in regards to RHIO/Netsmart Alerts

Request a member's status be changed from one status to another

Request to create a new Netsmart report or to notify HHUNY of an issue with an existing Netsmart report.

Report functionality issues related to the HHUNY Help Desk

Request to re-activate a HHUNY-Okta account and/or a Netsmart-Okta account due to 60 days of inactivity.
**If the user's account was previously deactivated/terminated by request of the CMA, you must complete an Add New User Form instead.