My Recently Visited Services
Used to report any member complaint/issue to HHUNY Compliance
Training questions on how to use Netsmart system
Report functionality issues related to the HHUNY Help Desk
Reset password for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)
Report functionality issues in regards to RHIO/Netsmart Alerts
This form can be used to request a client name change request.
A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes
Report functionality issues related to the HHUNY Portal website
Request access to HHUNY resources outside of New York State for a CMA user
Report functionality issues in regards to the Netsmart CareManager platform
Miscellaneous questions regarding training
Form for voiding any assessment other than HMLs.
*This form should NOT be used to request HML voids!
Request to create a new Netsmart report or to notify HHUNY of an issue with an existing Netsmart report.
Please use this form if your member requires a CIN Change.
Request to re-activate a HHUNY-Okta account and/or a Netsmart-Okta account due to 60 days of inactivity.
**If the user's account was previously deactivated/terminated by request of the CMA, you must complete an Add New User Form instead.
A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes
Update a user permissions and access in Netsmart CareManager and/or ShareFile
Any question(s) that does not fall under one of the services already listed not chart based
Reset MFA (including Okta verify) for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)
Submit a request to restore missing data (e.g. notes, HMLs, other assessments) into a chart.
Request to void a finalized billing questionnaire (HML)