My Recently Visited Services

Report functionality issues in regards to RHIO/Netsmart Alerts

A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes

Report functionality issues in regards to the Netsmart CareManager platform

Submit a request to restore missing data (e.g. notes, HMLs, other assessments) into a chart.

Training questions on how to use Netsmart system

Miscellaneous questions regarding training

This form can be used to request a client name change request.

Request access to HHUNY resources outside of New York State for a CMA user

Reset MFA (including Okta verify) for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)

Used to report any member complaint/issue to HHUNY Compliance

Report functionality issues related to ShareFile

Please use this form if your member requires a CIN Change.

Report functionality issues related to the HHUNY Help Desk

Unable to complete an HML for a member

Update a user permissions and access in Netsmart CareManager and/or ShareFile

Report functionality issues related to the HHUNY Portal website

Reset password for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)

Questions about training and the LMS

BSD and BSU questions/issues

Questions about HHUNY policies.

Report functionality issues related to the Tableau Dashboard

Request to void a finalized billing questionnaire (HML)

Request a change in name and/or email address for a user account

Request that a member's status be changed from one status to another

Any question(s) that does not fall under one of the services already listed not chart based