My Recently Visited Services
Request to void a finalized billing questionnaire (HML)
A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes
Reset password for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)
Report functionality issues in regards to RHIO/Netsmart Alerts
Used to report any member complaint/issue to HHUNY Compliance
Submit a request to restore missing data (e.g. notes, HMLs, other assessments) into a chart.
Request access to HHUNY resources outside of New York State for a CMA user
A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes
Request a change in name and/or email address for a user account
Request to create a new Netsmart report or to notify HHUNY of an issue with an existing Netsmart report.
This form can be used to request a client name change request.
Training questions on how to use Netsmart system
Report functionality issues related to ShareFile
Miscellaneous questions regarding training
Any question(s) that does not fall under one of the services already listed not chart based
Report functionality issues in regards to the Netsmart CareManager platform
Request to re-activate a HHUNY-Okta account and/or a Netsmart-Okta account due to 60 days of inactivity.
**If the user's account was previously deactivated/terminated by request of the CMA, you must complete an Add New User Form instead.
Reset MFA (including Okta verify) for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)
Request a member's status be changed from one status to another