My Recently Visited Services
Update a user permissions and access in Netsmart CareManager and/or ShareFile
Miscellaneous questions regarding training
Request to create a new Netsmart report or to notify HHUNY of an issue with an existing Netsmart report.
Submit a request to restore missing data (e.g. notes, HMLs, other assessments) into a chart.
Reset MFA (including Okta verify) for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)
Report functionality issues in regards to the Netsmart CareManager platform
A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes
Form for voiding any assessment other than HMLs.
*This form should NOT be used to request HML voids!
Report functionality issues related to ShareFile
Request a member's status be changed from one status to another
Request to re-activate a HHUNY-Okta account and/or a Netsmart-Okta account due to 60 days of inactivity.
**If the user's account was previously deactivated/terminated by request of the CMA, you must complete an Add New User Form instead.
Request a change in name and/or email address for a user account
Report functionality issues related to the Tableau Dashboard
Report functionality issues in regards to RHIO/Netsmart Alerts
Report functionality issues related to the HHUNY Portal website
Report functionality issues related to the HHUNY Help Desk
Training questions on how to use Netsmart system
Used to report any member complaint/issue to HHUNY Compliance
Request access to HHUNY resources outside of New York State for a CMA user
A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes