My Recently Visited Services
A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes
A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes
Miscellaneous questions regarding training
Any question(s) that does not fall under one of the services already listed not chart based
Request to create a new Netsmart report or to notify HHUNY of an issue with an existing Netsmart report.
Request to void a finalized billing questionnaire (HML)
Update a user permissions and access in Netsmart CareManager and/or ShareFile
Report functionality issues in regards to the Netsmart CareManager platform
Report functionality issues related to ShareFile
Submit a request to restore missing data (e.g. notes, HMLs, other assessments) into a chart.
Reset MFA (including Okta verify) for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)
Used to report any member complaint/issue to HHUNY Compliance
Request to re-activate a HHUNY-Okta account and/or a Netsmart-Okta account due to 60 days of inactivity.
**If the user's account was previously deactivated/terminated by request of the CMA, you must complete an Add New User Form instead.
Report functionality issues related to the HHUNY Portal website
Request a member's status be changed from one status to another
Reset password for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)
This form can be used to request a client name change request.
Request access to HHUNY resources outside of New York State for a CMA user
Please use this form if your member requires a CIN Change.