My Recently Visited Services

Add new user request form for all users in the HHUNY Adult Health Home


Submit a request to restore missing data (e.g. notes, HMLs, other assessments) into a chart.


Reset MFA (including Okta verify) for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)


Any question(s) that does not fall under one of the services already listed not chart based


Members chart needs note or documentation voided.


Request a change in name and/or email address for a user account


A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes


Request to re-activate a HHUNY-Okta account and/or a Netsmart-Okta account due to 60 days of inactivity.
**If the user's account was previously deactivated/terminated by request of the CMA, you must complete an Add New User Form instead.


Deactivate access for user


Form for voiding any assessment other than HMLs (e.g. Crisis Plans, Eligibility Assessments).
*This form should NOT be used to request HML voids!


Reset password for Netsmart and/or HHUNY Okta (Access to: HHUNY Help Desk, HHUNY Portal, Tableau, & ShareFile)


Request that a member's status be changed from one status to another


Request access to HHUNY resources outside of New York State for a CMA user


Request to void a finalized billing questionnaire (HML)


A referral for Medicaid members to receive health home care management services through HHUNY affiliated health homes


Training questions on how to use Netsmart system


Report functionality issues in regards to the Netsmart CareManager platform


Update a user permissions and access in Netsmart CareManager and/or ShareFile


Please use this form if your member requires a CIN Change.


This form can be used to request a client name change request.


Report functionality issues related to ShareFile


Used to report any member complaint/issue to HHUNY Compliance


Report functionality issues in regards to RHIO/Netsmart Alerts


Unable to complete an HML for a member