User Guide
This guide will work for the following Okta systems:
- HHUNY Okta (screenshots are from this instance)
- Netsmart
For HHUNY Okta: If you would like to reconfigure your MFA to include Voice Call Authentication or change your existing Voice Call Authentication method, please follow the following guide first appropriate to your situation first: https://hhuny.teamdynamix.com/TDClient/2104/hhuny/KB/ArticleDet?ID=150652
For Netsmart: If you would like to reconfigure your MFA to include Voice Call Authentication or change your existing Voice Call Authentication method, please follow the following guide first appropriate to your situation first: https://hhuny.teamdynamix.com/TDClient/2104/hhuny/KB/ArticleDet?ID=150764
If you would like to configure Voice Call Authentication initially for either system, you many follow this guide directly.
Setting Up Voice Call Authentication
- When prompted to set up MFA, select "Voice Call Authentication":
- Enter your phone number in the "Phone number" field, including Area Code, and (if needed) your extension in the Extension field:
- Click "Call". If the number was entered correctly, you should receive a call that will provide a 5-digit code twice. Enter the code in and click "Verify":
Once you have successfully verified the code, you will now have the option to receive your MFA codes via Voice Call Authentication. If you have any issues with this process, you may reach out to us by reaching out to your supervisor to submit a HHUNY Help Desk support ticket on your behalf or calling our support line at 855-800-3802.